Frequently Asked Questions
How does the self-serve trailer hire work?
Book your location, trailer and dates online. Have your contact and driver licence details, tow vehicle registration and connector type ready. We email your tax invoice and send your lock code via SMS. Follow those instructions to unlock and collect your trailer from 5am. Connect and operate it yourself, without on-site assistance, then return it to the same bay by 8pm on your final booked day. Hire is pickup-only; we do not deliver or collect.
Is there any bond or security deposit required?
No security bond is required. Eligible bookings can be paid with a 50% booking deposit, which is part of your hire price, not a bond. The booking page shows the total and amount payable before you pay. Any remaining balance must be paid before your pickup access details are issued.
What insurance is included with my booking?
Trailer insurance is included in the hire price. Check the hire terms for the cover, conditions and your responsibilities before booking.
Where do I collect and return my trailer?
Collect from Griffin (6 Mica Ct), Albion (60 Hudson Rd) or Woolloongabba (825 Main St, Kangaroo Point). Hires include unlimited kilometres and interstate travel. Return the trailer to its pickup location; one-way hire is not available.
What are the pickup and return hours?
Hire is by calendar day, not a rolling 24 hours. Collect from 5am on your first booked day and return by 8pm on your final booked day, to the same location. This applies seven days a week. For multi-day hire, keep the trailer until your booking ends; you do not need to return it every evening.
Before you collect
Are straps and ramps included?
Straps are supplied with car carrier trailers only. Bring your own straps for other trailers; all trailers have tie-down points. Tandem ramp trailers have a fold-down mesh ramp for loading suitable items.
Can I change or extend my booking?
Extensions depend on availability. Book extra days for the same trailer online, or call before your current hire ends. Change-of-mind cancellations are not refundable; contact us about credit for a future hire.
Can someone else collect for me?
Yes. Someone else can collect and return the trailer, but the hirer remains responsible throughout the hire.
Can I inspect a trailer before booking?
Yes. You can visit a pickup location to check that the trailer suits your needs. Collection and connection are self-serve.